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#1: Working with an industry leader

Corporate Traveller (CT) has been in the travel business for 60 years and operates in several major travel markets. For our partners, this means access to a strong network of the best vendors around the world. A mix of global and local teams with exceptional travel expertise is there from the start to manage your travel programs effortlessly.  

“I think what makes Corporate Traveller so different is that we have the negotiating power of Flight Center behind us, but it feels like a much smaller company because of the personalized service that we offer.” - Kate, SDR Team Leader for Western Canada.

Accessing optimized pricing and upgraded travel benefits is easier with a solid network of travel vendors. Plus, there’s still the flexibility to manage the distinct needs of different travellers, from last-minute changes for executives to large-scale planning for sales events. 

#2: First Class customer service

Excellent customer service and support are the backbone of what CT offers, along with Melon, the all-in-one travel management platform. But connecting with our team members is what stands out the most for customers.

“One of the things that makes our company so unique is we have a 97% retention rate with all of our customers. That speaks volumes to what kind of service we provide, and it’s the highest in our industry,” explains Paul, SDR at CT. This high retention rate is based on 2500 corporate clients across Canada in a variety of different industries.

What’s our secret? Working with a dedicated travel manager often feels like an extension of the internal team, and many TMs build robust relationships with clients. It’s that feeling of personalized, white-glove service when answers to your questions are only a call away.

“When you have a conversation with a customer they understand the value in it,” says Paul. Once a decision is made to bring on CT as a travel management company (TMC), one of the first comments we hear is that clients are surprised by just how different it is working with us.

There’s an elevated level of service that extends to other areas like training and finance. We keep our fee structure simple and transparent for added peace of mind. That gives businesses like construction company Webber the confidence to trust that its travellers will be well taken care of. 

#3: Real service from real people

Excellent service means reliable help you can count on, even when things go wrong. Especially when plans go off track. The last thing you need is an impersonal call center experience that’s common in the corporate travel industry.

Help from a real person is available anywhere, anytime, with our 24/7 emergency support. “One of the most incredible things about us is that when people phone for help when their flight is cancelled or delayed, they speak to a live person. You're not getting a call center. We've all had struggles with that,” shares Jess, SDR at CT Vancouver.

Dependable support is on the job to help you through delays and disruptions. We use real-time problem-solving to remedy your situation, not just offering a choice of pre-set solutions. “I sit next to them all day, and I hear the things that they do. The help that they provide is really, really invaluable,” continues Jess.

Supporting your unique travel management needs

Across every department at Corporate Traveller, team members recognize the greatest way to help customers is by understanding their unique travel programs. Our band of travel managers can provide the expertise, personalized attention, and dedicated support to get your team travelling with ease. This is what sets us apart, and we’d love to show you more of what we can do for your travel management needs.