Why you need a Customer Success Manager
Your business travel plans and strategy need to work harder than ever to stay on budget and keep your travellers safe. We provide Customer Success Managers to make that happen.
Do I need a Customer Success Manager?
Is your corporate travel strategy - and budget - working as hard as it could? A Customer Success Manager could make all the difference. Their insight and expert advice can take your travel initiatives to the next level.
By reviewing your travel trends, your Customer Success Manager will identify ways to drive savings and improve the traveller experience. They’ll even hook you up with the tech you need to experience streamlined, effortless travel.
In general, Customer Success services include:
- Reporting and reviews
- Implementing your account
- Relationships with travel suppliers and potential cost savings
- Advice on travel policies
Reporting & reviews: Have your cake and eat it too
Reviews with your Customer Success Manager give you the intel you need to completely optimise your corporate travel processes and policies. Here are some of the key topics to cover in your next account review:
Safety first
Keeping your travellers safe is your number one priority - and ours too! Our Customer Success Managers know how to boost duty of care for work trips. They’ll help you develop processes to inform travellers of what to do in specific situations, from natural disasters, to falling sick while abroad.
They can also share how technology helps. Take Melon as an example - with our technology, your travellers will have 24/7 access to expert travel support and instant updates and alerts in the palm of their hands. You’ll even be able to track them throughout their entire journey.
Find those sweet savings
By analysing your travel spend, your customer success manager can discover hidden savings. They’ll analyse:
- Missed savings: when cheaper bookings were available but not taken by the booker/traveller.
- Forward booking: how far in advance you are booking, which can seriously impact the cost of your trip.
- Policy adherence: how often people are breaking policy rules like cabin class and hotel night limit.
If there’s an opportunity to save money in your travel budget, they’ll find it. From there they’ll recommend policy changes to restrict costly bookings and suggest actions to prevent out-of-policy bookings. They’ll even leverage our global supplier relationships to boost savings across the board.
Happy travellers, smooth journeys
Customer success managers can work with you to support your travellers’ mental and physical health. Factors like allowing your travellers enough time between arriving at a destination and heading into meetings or allowing upgrades on return flights can make a big difference to morale.
Your Customer Success Managers will identify what makes your travellers happy and help you put new policies in place. That means giving your travellers the respite they need without going over budget.
We reached out to some of our clients to find out if their Customer Success Managers helped throughout COVID-19. Of the 300 clients, 96% agreed that Corporate Traveller’s reaction and support during COVID-19 showed the value of the partnership and 98% recommend Corporate Traveller based on their experience.
Travel without the environmental impact
Looking to travel in an environmentally friendly way? You’ll need a robust carbon policy.
Manage your impact on the environment with:
- Carbon reporting to provide full visibility on your travel emissions
- Carbon analysis to look at how to reduce your impact
- Carbon offsetting to offset the environmental impact of your travel
Ready to have a Customer Success Manager in your corner?
A Customer Success Manager will work for you, your people, and your business goals.
It’s about having the tools you need at your fingertips. It’s knowing who to call when you’re in a jam and always hearing a friendly voice on the other line.
If you're ready to hear how we can help you succeed in corporate travel, chat with our experts today.
